Privacy policy

This Privacy Policy explains how Solmar collects, uses, shares, and protects your personal information when you visit solmarparis.com, place an order, or otherwise interact with us. Please read it carefully so you understand our practices.

Last updated: August 28, 2026

1. Who We Are (Data Controller)

The business responsible for your personal information (the data controller) is:

  • Legal name: Solmar LLC (trading as Solmar)
  • Country of operation: Worldwide
  • Privacy contact email: support@solmarparis.com
  • Customer support email: support@solmarparis.com

If you have any questions about this policy or how we handle your data, you can reach us at support@solmarparis.com.

2. Information We Collect

We collect the following categories of personal information:

  • Contact details: your name, email address, phone number, and billing address.
  • Order and delivery details: the products you buy, your shipping address, order history, delivery preferences, and any notes you add to an order.
  • Payment data: the payment method you use and the transaction amount. Full card numbers and banking credentials are entered on and handled by our third party payment processors. We do not store complete card details on our own systems.
  • Account information: if you create an account, your login credentials and saved preferences.
  • Communications: the content of messages, emails, chat, and support requests you send to us, including reviews and survey responses.
  • Device and usage data: your IP address, browser type, device type, operating system, referring pages, the pages you view on solmarparis.com, and how you interact with our site.
  • Cookies and similar technologies: identifiers and analytics data collected through cookies, pixels, and tags, as described in our Cookie Policy.

We do not intentionally collect special categories of sensitive personal information (such as data about your health, race, religion, or political views), and we ask that you do not send such information to us unless it is strictly necessary.

3. How We Collect Your Information

We obtain personal information in three main ways:

  • Directly from you: when you place an order, create an account, subscribe to marketing, contact support, leave a review, or fill in a form.
  • Automatically: when you browse solmarparis.com, our servers and cookies record device and usage data.
  • From third parties: payment processors, shipping carriers, fraud prevention services, and analytics or advertising partners may share limited information with us to complete and secure your order.

4. Purposes of Processing and Legal Bases

We process your personal information only where we have a valid legal basis to do so. The list below summarizes why we use your data and the lawful ground we rely on. Where the General Data Protection Regulation (GDPR) or the UK GDPR applies, these lawful bases are contract, consent, legitimate interests, and legal obligation, as set out here.

  • To process and fulfil your orders, including payment, shipping, and delivery updates. Legal basis: performance of a contract with you.
  • To provide customer support and respond to your questions, returns, and refund requests. Legal basis: performance of a contract and our legitimate interests in serving customers.
  • To manage your account and keep your order history. Legal basis: performance of a contract.
  • To prevent fraud and secure our store and payments. Legal basis: legitimate interests and compliance with legal obligations.
  • To send marketing communications such as newsletters and promotions. Legal basis: your consent, or our legitimate interests where permitted by law. You can withdraw consent or unsubscribe at any time.
  • To analyse and improve our website, products, and services. Legal basis: legitimate interests and, for non essential cookies, your consent.
  • To comply with legal, tax, and accounting obligations. Legal basis: compliance with a legal obligation.

Where we rely on legitimate interests, we balance those interests against your rights and freedoms, and you can object to this processing as described in the rights sections below.

5. Order Fulfilment and Third Parties We Share Data With

We operate a worldwide store and, for some products, a dropshipping model. This means that when you place an order, your order and delivery details may be shared with suppliers and carriers so the goods can be shipped to you, sometimes directly from the supplier. We share personal information only as needed to run our business and complete your order, and we require these partners to protect your data. The categories of recipients include:

  • Payment processors: to authorise and settle payments securely and to detect fraud.
  • Shipping and logistics carriers: to deliver your order and provide tracking. This may involve customs authorities where required for cross border shipments.
  • Suppliers and fulfilment partners: including dropshipping suppliers who receive the name, shipping address, and order details needed to pack and dispatch your items.
  • Technology and hosting providers: our ecommerce platform, hosting, and IT service providers that keep the store running.
  • Analytics providers: to understand site performance and usage.
  • Marketing and advertising providers: to deliver, measure, and improve our communications and campaigns.
  • Professional advisers and authorities: such as accountants, legal advisers, and regulators, where required by law or to protect our rights.

We do not sell your personal information for money. If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you of any material change.

6. International Data Transfers

Because we sell and ship worldwide and work with suppliers and service providers in different countries, your personal information may be transferred to and processed in countries outside your own, including Worldwide and the countries where our suppliers and carriers are located. These countries may have data protection laws that differ from those where you live. When we transfer personal data internationally, we take steps to ensure it remains protected, for example by relying on adequacy decisions, the European Commission and UK standard contractual clauses, the UK International Data Transfer Agreement, or other lawful transfer mechanisms where they apply. You can contact us at support@solmarparis.com for more information about these safeguards or to request a copy where one is available.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate solmarparis.com, remember your preferences, analyse traffic, and support marketing. Some cookies are essential for the site to function, while others are optional and used only with your consent where required. You can manage your preferences through our cookie settings and your browser controls. For full details about the cookies we use and how to control them, please see our Cookie Policy.

8. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this policy. In practice:

  • Order and transaction records are kept for as long as needed to fulfil the order and then for the period required by tax, accounting, and legal obligations.
  • Account information is kept while your account remains active and for a reasonable period afterwards.
  • Marketing data is kept until you unsubscribe or withdraw consent, and for a short period afterwards to honour your request.
  • Support communications are kept for as long as needed to resolve your matter and maintain our records.

When your information is no longer needed, we securely delete it or anonymise it so it can no longer identify you.

9. How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. These measures include encryption of data in transit, restricted access to personal data, secure payment processing through trusted providers, and regular review of our security practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond promptly to any incident.

10. Children's Privacy

Our store is intended for adults and is not directed at children. We do not knowingly collect personal information from children below the age required by the laws of their country. If you believe a child has provided us with personal information, please contact us at support@solmarparis.com so we can delete it.

11. Your Privacy Rights (General)

Depending on where you live, you may have some or all of the following rights over your personal information:

  • Access: to request a copy of the personal data we hold about you.
  • Correction: to ask us to fix inaccurate or incomplete data.
  • Deletion: to request that we erase your personal data in certain circumstances.
  • Restriction and objection: to limit or object to certain processing, including direct marketing.
  • Portability: to receive your data in a portable format or have it transferred where technically feasible.
  • Withdraw consent: to withdraw consent at any time where processing is based on consent.
  • Complain: to lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at support@solmarparis.com with details of your request. We may need to verify your identity before acting, and we will respond within the time frame required by applicable law. You can unsubscribe from marketing emails at any time using the link in each message.

12. Your Rights in the EU, EEA, United Kingdom, and Switzerland (GDPR)

If you are located in the European Union, the European Economic Area, the United Kingdom, or Switzerland, the GDPR and the UK GDPR give you the following rights over your personal information:

  • Right of access: to obtain confirmation that we process your data and receive a copy of it.
  • Right to rectification: to have inaccurate or incomplete personal data corrected.
  • Right to erasure: to have your personal data deleted in certain circumstances (the right to be forgotten).
  • Right to restriction of processing: to limit how we use your data in certain circumstances.
  • Right to data portability: to receive the data you provided in a structured, commonly used, machine readable format and to have it transmitted to another controller where technically feasible.
  • Right to object: to object to processing based on legitimate interests and to object at any time to the use of your data for direct marketing.
  • Right to withdraw consent: to withdraw consent at any time where our processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
  • Rights regarding automated decisions: not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects. We do not use such automated decision making in a way that affects you.
  • Right to lodge a complaint: to complain to your local data protection supervisory authority. In the United Kingdom this is the Information Commissioner's Office (ICO). We would appreciate the chance to address your concerns first, so please consider contacting us at support@solmarparis.com.

We will respond to valid requests within one month, which may be extended for complex requests as permitted by law. Exercising these rights is free of charge in most cases.

13. Your Rights if You Are a California Resident (CCPA and CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights regarding your personal information:

  • Right to know: to request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to delete: to request that we delete the personal information we have collected from you, subject to certain legal exceptions.
  • Right to correct: to request that we correct inaccurate personal information we hold about you.
  • Right to opt out of sale or sharing: to opt out of the sale of your personal information and of sharing it for cross context behavioural advertising. We do not sell your personal information for money. To the extent that certain advertising activities are treated as a sale or sharing under California law, you can opt out by contacting us at support@solmarparis.com or through the cookie settings on our site.
  • Right to limit use of sensitive personal information: to limit the use and disclosure of any sensitive personal information to what is necessary to provide our services.
  • Right to non-discrimination: not to receive discriminatory treatment for exercising any of your privacy rights, including no denial of service, different prices, or lower quality.

To exercise these rights, contact us at support@solmarparis.com. You may use an authorised agent to submit a request on your behalf, and we may ask you to verify your identity or the agent's authority before we act. We will not discriminate against you for exercising any of these rights.

14. Third Party Links

Our website may contain links to other websites and services that we do not control. This Privacy Policy does not apply to those third party sites. We encourage you to review the privacy policies of any external site you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last updated" date shown near the top of this page, and where the changes are significant we will take reasonable steps to notify you. The version in force is the one published at solmarparis.com with an effective date of August 28, 2026. Your continued use of our store after an update means you accept the revised policy.

16. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact:

  • Solmar LLC (trading as Solmar)
  • Privacy email: support@solmarparis.com
  • Support email: support@solmarparis.com

This policy is governed by the laws of your own country of residence.